Delivery

For all orders of in stock items placed before 1pm we aim to despatch the same day, Monday to Friday. All orders of in stock items placed after 1pm will be despatched on the next working day.

Economy Delivery – 2-3 days estimated

All orders with Economy Delivery will be sent via Royal Mail 2nd class service for items which are suitable for this service. Larger or heavier items will be sent via MyHermes. All orders up to £35.00 will be charged a fixed £2.99 for Economy Delivery, orders over £35.00 will have Economy Delivery free of charge.

 Express Delivery – 1-2 days estimated

All orders will have the option for Express Delivery. If the Express Delivery option is chosen there will be a £9.99 charge including orders over £35.00. Express Delivery will be via Royal Mail Special Delivery Guaranteed by 1pm® or via next day courier service.

The following postcodes are NOT eligible for Express Delivery:

  • AB37-AB38
  • AB55-AB56
  • BT72-BT75
  • BT78-BT79
  • BT81-BT82
  • BT92-BT94
  • GY1-GY9
  • HS1-HS9
  • IM1-IM9
  • IV21-IV28
  • IV33-IV35
  • IV37-IV39
  • IV40-IV56
  • IV63-IV63
  • JE1-JE9
  • KA27-KA28
  • KW1-KW17
  • PA20-PA20
  • PA33-PA34
  • PA36-PA36
  • PA40-PA49
  • PA60-PA69
  • PA70-PA78
  • PH30-PH44
  • PH49-PH49
  • PH50-PH50
  • TR21-TR25
  • ZE1-ZE3

 
Returns Policy

We want you to be delighted with your order. If you’re not happy, we’ll give you your money back! You can return your order (unused and in original packaging) for any reason within 14 days for an exchange or refund.

We hope you’ll be delighted with your order, but we understand that sometimes you may wish to return items to us. You can return your order for any reason within 14 days for an exchange or refund. There is no need to call us.

Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.

Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to:

Pillar Box Gifts Limited
Cradley Enterprise Centre
Maypole Fields
Halesowen
West Midlands
B63 2QB

Goods are returned at your own cost. The delivery charge for the original order is non-refundable.

Damaged or faulty goods
 
In the unlikely event that you receive any damaged or faulty goods we will replace or refund them in full (including the original postage charge). Please follow the simple steps below:
Please call us on +44 (0)7983 640175 or email returns@pillarboxgifts.co.uk within 7 days of receiving your order to obtain a Returns Authorisation Number (RAN) and instructions on how to return the goods to us.
Faulty/damaged goods cannot be accepted without a RAN and must be returned within 14 days of receiving your order.
 
Please note

  • We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return your parcel.
  • Certificates of posting are available free at the post office and will enable us to action your refund should your parcel
  • be lost or delayed in the post.
  • If you would like to exchange your order for item(s) of higher value, we will contact you for payment details.
  • If you are exchanging for goods of lower value we will refund the difference.
  • We will contact you to confirm when your exchange or refund has been processed. Please allow up to 21 days.